Covid-19 Update


We are delighted to announce that we have reopened the majority of our gardens and grounds to visitors. Like many venues, we have been working hard to find ways of adapting to these new circumstances and keep our staff and visitors safe.

We are grateful to have so many regular visitors getting in touch about our reopening and it has been wonderful to have so much support on our social media during this difficult period.

As time moves on, much of our opening information is being continually reviewed in line with government guidance and visitor feedback. The best way to keep informed about any changes is by following us on Facebook & Instagram, although changes will also be amended on our website.

In the text below, you can find out what to expect when you visit.
 
When are you open?
We are open everyday 10.30am - 5pm until Sunday 27th September. Please note, the castle will be closed Tuesday 8th & Wednesday 9th September, but the grounds and gardens will still be open. 
 
What’s open?
Some of these areas have signage that encourages ‘direction of travel’ or ‘give priority’. This allows everyone to still maintain social distancing while enjoying the facilities:

  • Kitchen Gardens (one-way flow system)
  • Formal Gardens (one-way flow system)
  • River Walk (one-way flow system)
  • Dutch Garden (access from South Lawns only)
  • Sunken Garden (one-way route)
  • Play Area
  • Castle grounds
  • Orangery Café (reduced menu)
  • Castle (one-way self-guided tours only, face covering now required)

 
What’s closed?
Some areas of the estate are still closed for the time being. These are areas where we feel that government safety guidance would be challenging to uphold:

  • Maze
  • Gift Shop

 
Are your entry prices the same?
Throughout August our garden entry pricing will be the same as in 2019:

Adults: £9
Senior: £8
Children (4 -15 years): £5.50
Family (2 Adult + 2 Children): £26
Under 4’s: free

Castle entrance prices have been reduced.
 
Can I buy a season ticket?
We don't plan to offer season tickets for the 2020 season.
 
Do I need to pre-book?
Currently, visitors don’t need to pre-book tickets or time slots. There is ample space for queueing and we ask that visitors maintain social distancing.
 
Can I pay by cash?
We are only taking card payments and encouraging contactless wherever possible.
 
Do I need to wear a face covering?
Our Visitor Centre is open but our Gift Shop is closed, therefore there is no requirement to wear a face covering if you are just visiting the gardens.

There is also no requirement to wear a face covering in the Orangery Cafe.

However, as of 8th August 2020, a face covering must be worn during self-guided castle tours.

Of course, everyone is welcome to wear a face covering at all times but they are only mandatory inside the castle on self-guided castle tours.

Is the Orangery Café open as normal?
We are so pleased to be able to open the Orangery Café, albeit with a limited menu. The following safety measures have been implemented:

  • Indoor seating has been reduced to enable social distancing
  • Plenty of outdoor seating with ample distance between tables
  • Serving staff are wearing face covering
  • Any food, made and packed on site, has been produced by staff using appropriate PPE 
  • Only individually-wrapped ice creams are currently available
  • One-way system in place

 
Are your toilets open?
Yes. The facilities are now being cleaning regularly throughout the day and hand-sanitising points are also available across the grounds.

Can I bring my dog?
We are still only allowing assistance dogs onsite.
 
These are new circumstances for all of us and we would welcome feedback from visitors. Please speak to a member of staff during your visit or email us on hello@hamptoncourtcastle.co.uk