Covid-19 Update


We are delighted to announce that we have reopened the majority of our gardens and grounds to visitors. Like many venues, we have been working hard to find ways of adapting to these new circumstances and keep our staff and visitors safe.

We are grateful to have so many regular visitors getting in touch about our reopening and it has been wonderful to have so much support on our social media during this difficult period.

As time moves on, much of our opening information is being continually reviewed in line with government guidance and visitor feedback. The best way to keep informed about any changes is by following us on Facebook & Instagram, although changes will also be amended on our website.

In the text below, you can find out what to expect when you visit.
 
When are you open?
Throughout August we are open everyday 10.30am - 5pm.
 
What’s open?
Some of these areas have signage that encourages ‘direction of travel’ or ‘give priority’. This allows everyone to still maintain social distancing while enjoying the facilities:

  • Kitchen Gardens (one-way flow system)
  • Formal Gardens (one-way flow system)
  • River Walk (one-way flow system)
  • Dutch Garden (access from South Lawns only)
  • Sunken Garden (one-way route)
  • Play Area
  • Castle grounds
  • Orangery Café (reduced menu)
  • Castle (one-way self-guided tours only)

 
What’s closed?
Some areas of the estate are still closed for the time being. These are areas where we feel that government safety guidance would be challenging to uphold:

  • Maze
  • Gift Shop

 
Are your entry prices the same?
Throughout August our garden entry pricing will be the same as in 2019:

Adults: £9
Senior: £8
Children (4 -15 years): £5.50
Family (2 Adult + 2 Children): £26
Under 4’s: free

Castle entrance prices have been reduced.
 
Can I buy a season ticket?
We don't plan to offer season tickets for the 2020 season.
 
Do I need to pre-book?
Currently, visitors don’t need to pre-book tickets or time slots. There is ample space for queueing and we ask that visitors maintain social distancing.
 
Can I pay by cash?
We are only taking card payments and encouraging contactless wherever possible.
 
Do I need to wear a face covering?
Our Visitor Centre is open but our Gift Shop is closed, therefore there is no requirement for visitors to wear a face covering.

Of course, all visitors are welcome to wear masks or face covering, if they choose to but they do not have to wear the mandatory face coverings which have been specified for shops.

Is the Orangery Café open as normal?
We are so pleased to be able to open the Orangery Café, albeit with a limited menu. The following safety measures have been implemented:

  • Indoor seating has been reduced to enable social distancing
  • Plenty of outdoor seating with ample distance between tables
  • Serving staff are wearing visors
  • Any food, made and packed on site, has been produced by staff using appropriate PPE 
  • Only individually-wrapped ice creams are currently available
  • One-way system in place

 
Are your toilets open?
Yes, the cleaning of facilities has also been increased to every hour and hand-sanitising points are available throughout the grounds.
 
Can I bring my dog?
We are still only allowing assistance dogs onsite.
 
These are new circumstances for all of us and we would welcome feedback from visitors. Please speak to a member of staff during your visit or email us on hello@hamptoncourtcastle.co.uk